frequently asked questions
Yes! Magjustable hats have a proprietary patent-pending hook & hoop system, in which the various straps can easily be hooked on to swap your style!
Magjustable straps are compatible only with Magjustable hats.
We use N48 neodymium magnets from certified, ethical and sustainable sources.
Yes, our magnets have a low enough magnetic field that all-day exposure does not pose a significant risk to wear.
However, if you feel any discomfort or if you have any medical conditions and/or other medical procedures involving metal components in your head, we recommend not using our products.
Magjustable products are patent-pending. If you would like to use our technology, please reach out to hello@magjustable.com
We currently partner with Canada Post for all Canadian orders.
Yes we offer international shipping. Please select your preferred partner upon checkout, shipping times will be provided upon checkout.
We process most orders within 1 business day, and delivery takes 3-5 days within Canada. Once your order ships, we'll send you an email with shipping confirmation and all tracking information.
We currently offer expedited shipping in certain regions. Please consult the shipping options upon checkout to see if expedited shipping is available in your region.
We are so sorry to hear that! Please email us at hello@magjustable.com and let us know what went wrong so that we can get this sorted out right away!
Don't panic! Sometimes orders can be prematurely marked as delivered or might have been dropped off at a front desk or mailroom. If you still haven't received your order by the end of the next business day, let us know at hello@magjustable.com.
We try to fulfill orders very quickly and are unable to cancel or edit any orders at this time.
If you're just getting cold feet, hang on until you can give them a try – we think you'll love your magjustable and if you don't, you can always send them back for free within 30 days of delivery.
We are so sorry to hear that! Please email us at hello@magjustable.com and let us know what went wrong so that we can get this sorted out right away!
Of course! We love innovation just as much as we love design.
Feel free to use our hats as blanks in your upcoming collection.
Consider joining our wholesale program to get a discount on bulk-purchases to help elevate your brand.
Click here to apply for our wholesale program.
Canada Returns
We gladly accept returns on all hats within 30 days of receiving your order as long as they are unworn, undamaged, with all original tags attached.
Please note the original shipping charge is non-refundable and all custom orders are final sale.
We do not accept exchanges on Canadian orders and ask you to return the order for a refund and place a new order on our website.
I want to start my return
To start your return process, please send an email to hello@magjustable.com with the following information:
- Your order number
- Your Shipping Zip/Postal Code
- The product you would like to return
- Reason for return
If your return is approved, we will send you an email confirmation and a return shipping label for your to drop off at your nearest carrier location.
Will I get charged for return shipping?
Yes, you will be charged a $15 shipping and handling fee and it will be deducted from your refund.
Can I exchange my product?
We do not currently accept exchanges. However, you can return the order for a refund and place a new order on our website.
Are duties and taxes refundable on returned orders?
Unfortunately, any duties/taxes you pay are non-refundable at this time.
When will my return be processed?
Your refund will be processed once your return arrives and is processed at our warehouse.
Please note that all hats must be unworn, undamaged, with original tags attached to receive a refund.
Once approved you'll receive an email notification of the refund. From there it can take your card company up to a full billing cycle to have this reflected on your statement. The refund will be processed to the original method of payment, excluding original shipping charges and return handling fee.
Final Sale
Please note that some products are market as Final Sale and are not eligible for a return.
How do I send my items back?
If you need to make a return, please use the original packaging it arrived in. If you are unable to, please use a box which helps protect the delicate features of our hats.
We ask that you refrain from combining returns from multiple orders into a single package. If you placed multiple orders or received two separate return shipping labels, please send back the items in separate boxes.
Please note that the shipping labels you are provided when you create your returns have been formulated based on the weight of the items you're returning. Using one label for items from multiple orders will likely result in additional postage payment due to the differences in the calculated weight.
International Returns
We gladly accept returns on all hats within 30 days of receiving your order as long as they are unworn, undamaged, with all original tags attached.
Please note the original shipping charge is non-refundable and all custom orders are final sale.
We do not accept exchanges on orders and ask you to return the order for a refund and place a new order on our website.
I want to start my return
To start your return process, please send an email to hello@magjustable.com with the following information:
- Your order number
- Your Shipping Zip/Postal Code
- The product you would like to return
- Reason for return
If your return is approved, we will send you an email confirmation and a return shipping label for your to drop off at your nearest carrier location.
Will I get charged for return shipping?
Yes, you will be charged a $20 shipping and handling fee and it will be deducted from your refund.
Can I exchange my product?
We do not currently accept exchanges. However, you can return the order for a refund and place a new order on our website.
Are duties and taxes refundable on returned orders?
Unfortunately, any duties/taxes you pay are non-refundable at this time.
When will my return be processed?
Your refund will be processed once your return arrives and is processed at our warehouse.
Please note that all hats must be unworn, undamaged, with original tags attached to receive a refund.
Once approved you'll receive an email notification of the refund. From there it can take your card company up to a full billing cycle to have this reflected on your statement. The refund will be processed to the original method of payment, excluding original shipping charges and return handling fee.
Final Sale
Please note that some products are market as Final Sale and are not eligible for a return.
How do I send my items back?
If you need to make a return, please use the original packaging it arrived in. If you are unable to, please use a box which helps protect the delicate features of our hats.
We ask that you refrain from combining returns from multiple orders into a single package. If you placed multiple orders or received two separate return shipping labels, please send back the items in separate boxes. Please note that the shipping labels you are provided when you create your returns have been formulated based on the weight of the items you're returning. Using one label for items from multiple orders will likely result in additional postage payment due to the differences in the calculated weight.
We love design just as much as we love innovation.
We want magjustable hats to be the future of headwear!
Hats are a fashion accessory, so we embraced accessorizing - but we also want to embrace any brand that wants to use our hats in their future collection!
Therefore to help elevate your brand, we are offering magjustable hats at a significantly discounted rate when purchased in large pack-sizes.
Anything is possible! Depending on the complexity we do have certain minimum quantities in place for custom orders, as well as a no-return policy. Please reach out to hello@magjustable.com with your product details and let's bring your vision to life!
other
Reach out with any questions, suggestions, or concerns at hello@magjustable.com. We don't have a customer support phone line, but we promise a real live human being will answer you soon!
TERMS AND CONDITIONS
These terms and conditions (the "Terms and Conditions") govern the use of www.magjustable.com (the "Site"). This Site is owned and operated by Michael Jakubowski. This Site is an ecommerce website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT CAREFULLY.
Intellectual Property
All content published and made available on our Site is the property of Michael Jakubowski and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Accounts
When you create an account on our Site, you agree to the following:
1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site.
The following goods are available on our Site:
• Magnetic Adjustable Straps; and
• Hats.
These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Payments
We accept the following payment methods on our Site:
• Credit Card; and
• PayPal.
When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
• Within Canada: Standard delivery by Canada Post. Delivery takes 5-7 business days.
• Outside of Canada: International shipping rates may vary, please see details upon shipping carrier selection upon checkout.
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and statutory holidays.
You will be required to pay delivery charges in addition to the price for the goods you purchase.
If you purchase goods from us for delivery to a destination outside Canada your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Refunds
Refunds for Goods
Refund requests must be made within 14 days after receipt of your goods.
We accept refund requests for goods sold on our Site for any of the following reasons:
• Good is broken;
• Good does not match description; or
• Good does not meet the purchaser's expectations.
Refunds do not apply to the following goods:
• custom items;
• sale items; and
• discontinued items.
Returns
Returns can be made by mail. To return a good by mail, follow the following procedure:
Please reach out to hello@magjustable.com with your return inquiry to initiate a refund request and receive return instructions. Please include
• order number
• name
• address
• reason for return.
We will reply to your request within 48 hours.
Consumer Protection Law
Where the Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Limitation of Liability
Michael Jakubowski and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Michael Jakubowski and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the Province of Ontario.
Dispute Resolution
Subject to any exceptions specified in these Terms and Conditions, if you and Michael Jakubowski are unable to resolve any dispute through informal discussion, then you and Michael Jakubowski agree to submit the issue before a mediator. The decision of the mediator will not be binding. Any mediator must be a neutral party acceptable to both you and Michael Jakubowski.
Notwithstanding any other provision in these Terms and Conditions, you and Michael Jakubowski agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
• (647) 282-4084
• mj@magjustable.com
• 55 Dagmar Ave., ON, M4M 1V9
You can also contact us through the feedback form available on our Site.
Effective Date: 13th day of November, 2022.
www.magjustable.com
Privacy Policy
Type of website: Ecommerce
Effective date: 13th day of November, 2022
www.magjustable.com (the "Site") is owned and operated by Magjustable Inc.. Magjustable Inc. is the data controller and can be contacted at:
hello@magjustable.com
(647) 282-4084
55 Dagmar Ave, ON, M4M 1V9
Purpose
The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:
1. The personal data we will collect;
2. Use of collected data;
3. Who has access to the data collected;
4. The rights of Site users; and
5. The Site's cookie policy.
This Privacy Policy applies in addition to the terms and conditions of our Site.
GDPR
For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the "GDPR"). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.
We have not appointed a Data Protection Officer as we do not fall within the categories of controllers and processors required to appoint a Data Protection Officer under Article 37 of the GDPR.
Consent
By using our Site users agree that they consent to:
1. The conditions set out in this Privacy Policy.
When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful.
You can withdraw your consent by: Contacting hello@magjustable.com.
Legal Basis for Processing
We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 6 of the GDPR.
We rely on the following legal basis to collect and process the personal data of users in the EU:
1. Users have provided their consent to the processing of their data for one or more specific purposes.
Personal Data
We Collect
We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.
Data Collected Automatically
When you visit and use our Site, we may automatically collect and store the following information:
1. IP address;
2. Location;
3. Clicked links; and
4. Content viewed.
Data Collected in a Non-Automatic Way
We may also collect the following data when you perform certain functions on our Site:
1. First and last name;
2. Age;
3. Date of birth;
4. Sex;
5. Email address;
6. Phone number;
7. Address;
8. Payment information; and
9. Auto fill data.
This data may be collected using the following methods:
1. Creating an account.
How We Use Personal Data
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.
The data we collect automatically is used for the following purposes:
1. Statistics;
2. Marketing; and
3. Product Development.
The data we collect when the user performs certain functions may be used for the following purposes:
1. Communication.
Who We Share Personal Data With
Employees
We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.
Other Disclosures
We will not sell or share your data with other third parties, except in the following cases:
1. If the law requires it;
2. If it is required for any legal proceeding;
3. To prove or protect our legal rights; and
4. To buyers or potential buyers of this company in the event that we seek to sell the company.
If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.
How Long We Store Personal Data
User data will be stored until the purpose the data was collected for has been achieved.
You will be notified if your data is kept for longer than this period.
How We Protect Your Personal Data
In order to protect your security, we use the strongest available browser encryption and store all of our data on servers in secure facilities. All data is only accessible to our employees. Our employees are bound by strict confidentiality agreements and a breach of this agreement would result in the employee's termination.
While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.
Your Rights as a User
Under the GDPR, you have the following rights:
1. Right to be informed;
2. Right of access;
3. Right to rectification;
4. Right to erasure;
5. Right to restrict processing;
6. Right to data portability; and
7. Right to object.
Children
We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our privacy officer.
How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights under the GDPR, please contact our privacy officer here:
Michael Jakubowski
mj@magjustable.com
(647) 282-4084
55 Dagmar Ave
Do Not Track Notice
Do Not Track ("DNT") is a privacy preference that you can set in certain web browsers. We respond to browser-initiated DNT signals. If we receive a DNT signal that indicates a user does not wish to be tracked, we will not track that user.
How to Opt-Out of Data Collection, Use or Disclosure
In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collected section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data specified below:
1. You can opt-out of the use of your personal data for marketing emails. You can opt-out by clicking "unsubscribe" on the bottom of any marketing email or updating your email preferences under "Your Account"
Cookie Policy
A cookie is a small file, stored on a user's hard drive by a website. Its purpose is to collect data relating to the user's browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.
We use the following types of cookies on our Site:
1. Analytical cookies
Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long you stay on our Site, etc;
2. Targeting cookies
Targeting cookies collect data on how you use the Site and your preferences. This allows us to personalize the information you see on our Site for you; and
3. Third-Party Cookies
Third-party cookies are created by a website other than ours.
We may use third-party cookies to achieve the following purposes:
1. Monitor user preferences to tailor advertisements around their interests.
Modifications
This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.
Complaints
If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority. You can lodge a complaint with a supervisory authority by contacting the Information Commissioner's Office in the UK, Data Protection Commission in Ireland.
Contact Information
If you have any questions, concerns or complaints, you can contact our privacy officer, Michael Jakubowski, at:
mj@magjustable.com
(647) 282-4085
55 Dagmar Ave